Rental Car Business gains Edge with New Age


The client, a leading global vehicle rental company, was looking for a way to stand out in a competitive market. Knowing that their customers valued quality, they decided to set up a Testing Center of Excellence (TCoE). The TCoE would be responsible for developing and executing a comprehensive test strategy to guarantee the highest levels of quality for their products and services.

The client wanted to improve their quality assurance process, but they were facing several challenges. It was difficult for them to maintain a centralized testing platform and standardize processes, tools, and resources for optimal use. They needed to build digital platforms for test excellence and align their QA towards project goals. They also needed the right testing resources with desired technical and domain skills to prevent defect leakage and slippage of deliverables.

The client had to establish a centralized repository for test cases, scripting language, test data, test environments, and test results to achieve these goals. They also had to automate the generation of test plans and validate the accuracy of test results. Additionally, they had to implement repeatable, consistent testing processes across teams and establish test metrics.

They had to select the right tools for each project and establish a systematic approach to testing excellence. Finally, they had to identify the right testing resources with the necessary technical and domain expertise and provide them with the necessary training and support.

To facilitate this, Kairos Technologies was enlisted to provide technical guidance, support, and training to the company’s engineering teams. Through the application of digital technologies such as artificial intelligence, machine learning, and automation, the Kairos helped to create a comprehensive test strategy that ensures the highest quality of products and services.

Value Delivered

Kairos implemented a comprehensive Quality Assurance (QA) program that combines the latest industry best practices and
technologies with an agile, user-centric approach. This offering has enabled the client to achieve:

  • 40% performance improvement
  • 90% security improvement
  • 85% compatibility improvement
  • 80% time-to-market improvement
  • 90% user experience improvement
  • 65% quality metrics improvement
  • 90% zero production defects

The client was able to achieve zero production defects by employing agile QA practices. We defined testing goals such as performance, security, and compatibility and set up appropriate tools to address the testing process and reporting needs.

We established measurement metrics guidelines and governance processes for testing and outcomes. We developed a Test Center of Excellence (TCoE) framework to understand, maintain, and orchestrate Digital Quality Engineering across the client’s organization.

We adopted a user-centric testing approach that places the user experience at the forefront of the testing process. By ensuring
continuous value improvement by tracking and analyzing quality metrics, we provided end-to-end testing services. We offered a
skilled pool of resources and flexibility for quick ramp up and ramp down. We assessed the present and future technology requirements to ensure the organization remains on the cutting edge. We implemented a faster time-to-market approach by streamlining the process and utilizing automation.

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