Why is digital quality assurance key to digital transformation?

In an era where businesses make every effort to stay relevant, digital is the most remarkable and most important initiative for business leaders today.  Since technology is ever-evolving, many companies are leveraging new technology as part of the digital transformation journey.  This allows for smarter technical investment decisions to operate more efficiently and stand out in a competitive market.

When a business transitions to digital, it can be a huge and timely endeavor.  Regardless of the complexity, customers will always expect the process to be holistic, smooth, and seamless.  This requires the Digital Quality Assurance (DQA) teams to incorporate Quality at every level of the testing stage. This effort provides DQA teams with an opportunity to verify performance and to confirm nothing was missed in the process.  For DQA teams to provide valuable input and deliver new and innovative solutions, they must stay current on the latest technology.

Digital transformation is a journey that requires organizations to constantly review the overall business, identify opportunities, make needed changes, and transform operations.  With that said, it makes the perfect case for implementing agile methodologies into the business environment. The execution of new testing methodologies and agile frameworks is an essential part of providing Digital Quality Assurance.  DQA teams should take an agile approach and continuously innovate to keep pace with the speed of change and transformation.

Digital Quality Assurance follows a set of best practices that enables desired outcomes throughout the digital transformation journey.

The following five pillars can categorize the capabilities and solutions offerings by the Distillation teams.

  • Customer focus:

When it comes to usability testing and accessibility testing, customer focus is at the top of the customer testing experience.  However, what is usually overlooked in the process is the actual flow of the user and customer journey. Gain a better understanding requires creating specific test cases that will offer insight into the customer journey from end to end.  More importantly, it requires a lot of exploratory testing, including valuable customer feedback to account for the many different paths a customer may experience.  The monitoring of the customer’s journey does not stop during the application development lifecycle as it continues through the post-production.  Monitoring the customer experience is considered a holistic approach to providing service assurance.

When it comes to using applications on any device from any geographical location, device testing, multi-tab, multi-device testing, and omnichannel testing becomes critically important. To validate complete application functionality and performance, testing should occur across multiple web browsers.  It is equally important to test using various mobile devices and operating systems instead of verifying performance on a single mobile device or system (i.e., iOS, Android, etc.).

  • Testing:

Performance testing, security testing, and non-functional testing is the next aspect in the process. Within the Customer Focus pillar, data is a very critical component in the testing process.  According to published surveys, at least 35% of smartphone and tablet users will abandon a mobile app if it’s too buggy, slow, or prone to crash. With such low expectations, assurance teams should carry out all types of performance testing, such as load, stress, volume, etc., and perform security testing.

To make a digital business booming, the customer experience should be a seamless and user-friendly interaction that includes all customer access points that go far beyond a web portal or mobile app. To facilitate this, businesses must look at the entire process using quality assurance practices, functional testing, etc. Also, it is essential to know that end-to-end testing is a critical part of the process. In addition, businesses are moving toward a services architecture which considers a lot of API testing.

  • Data & Cloud:

Another component and essential part of the business process is data.  Gartner predicts that by 2022, 92% of corporate strategies will explicitly mention information as a critical enterprise asset, along with analytics, an essential competency.  This is one of the primary reasons Data & Data and Analytics and Big Data testing and Analytics are vital offerings for many businesses. However, many organizations have an automated testing framework to test data quality from ingestion to consumption.

Businesses aim to keep the cost down, but cloud testing is essential for the business data process.

  • Automation:

To deliver features and functions faster, organizations must remain agile.  A unified automation framework allows testing across all tasks and enables both omnichannel and multi-device testing.  Automation saves time, money, and resources. It eliminates the need for businesses to bring in the entire DevOps methodology and instead use the test automation framework that follows the DevOps strategy.  Process Management is crucial to have in place to be effective at managing the whole automation process and DevOps strategy and ensure environmental test data is always available to testing partners.

  • Governance Structure:

Lastly, it is crucial to establish a governance structure to ensure all risks and issues are appropriately communicated, correctly, and timely across the enterprise.  In addition, establishing and tracking a set of metrics and KPIs offers organizations an opportunity to identify gaps in the process and initiate improvements.

DQA – An Integral Part of Development Process

While we talk about technology, automation, before security, testing, etc., the goal and the Prime Directive of any DQA team is to enable the business outcome. Due to this fact, it’s essential to focus on the customer experience to ensure it is smooth and seamless from start to finish.  In addition, Quality is an integral part of the development process and must be a continuous focus for the DQA team.

It is essential to ensure that reference performance, security, and functional testing are part of the entire development lifecycle.  To ensure that the application development lifecycle is progressing well, it’s hugely beneficial to have a real-time enterprise dashboard in place.  The dashboard will offer real-time metrics to help identify inefficiencies in the delivery process to make adjustments.

In closing, Digital transformation is an involved process that requires a trusted partner who has firsthand knowledge of your industry. Having that familiarity will usher in nuances and bring learnings to you from across the industry.

Kairos Technologies will take a completely holistic approach and provide innovative solutions that make sense for your business.  We have reusable assets, tools to share applications, and the framework to deliver your digital profile.

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