Network Support Analyst

Position Title: Network Support Analyst

No. of positions: One

Job location: 3 State Farm Plaza, Bloomington, IL-61791 .

Education: Bachelor’s degree in Computer Science and Electronics & Communication.

Job description: Support day to day incidents assigned by the supervisor using Remedy and Service-now ticketing systems; Responsible for designing and maintaining all Cisco Voice equipment; Work to meet deadlines for new site configuration, upgrades, daily adds, moves and changes for Cisco Call Manager, Unity, UCCX, Cisco Jabber and troubleshooting; Support & troubleshoot CUCM, CUC, UCCX, UCCE; Work directly with physicians and office managers to ensure that configuration for each office fits their needs for an efficient work environment while giving an overall good experience for calling patients; Configuration and troubleshooting of Cisco 2921, and 3845 voice gateways; Configuration and troubleshooting of analog devices using FXS/FXO and EVM gateway modules; Performing troubleshooting of new Cisco hardware in over 18000  agent locations; Work with phone company vendors for new service, porting numbers and new circuit and line installs. Troubleshoot internal cabling issues for all offices and make necessary repairs; Contact and coordinate new cable installations for all offices and ensure the work is done in a timely manner; Work with local telco on performing DID migrations and cutovers of new incoming PRI circuits; Work directly with vendors to resolve phone company circuit outages and issues to resolve in a timely manner; Troubleshooting through RTMT (Realtime monitoring tool), Splunk, Jarvis and Cerebro. Send resume to:

EO Statement

Kairos is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that Kairos will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Date Posted

15 November, 2019



Job Role

Network Support Analyst


Competitive Salary

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